Crazy - it's all around us
A few days before Christmas, my wife and I were suddenly woken by a phone call at 6:30 in the morning. With much trepidation, Nicola picked up the receiver located on her side of the bed. A phone call at this time in the morning is either a wrong number or bad news. Unfortunately, this was the latter. Our eldest was phoning from Heathrow Airport to say that she hadn’t been able to board the plane for Minneapolis because her first and last names had been switched on the ticket. If the clerical error had been identified prior to boarding, a correction to her name could have been made. Now, she would have to pay 750£ or $1250 Canadian to book a new flight. I didn't understand. The airline would have been in possession of our daughter’s passport number and the credit card number she'd used to purchase the ticket. Surely, th...